FAQ

You can place orders via the dedicated app from your smartphone (iOS or Android OS).

We process our QuickSnap series and 35mm color negative films. The films currently available for order are listed below.
・QuickSnap
・QuickSnap Waterproof
・FUJIFILM 200
・FUJIFILM 400

If we are unable to develop your submitted film, we will return the film. The order amount will be refunded after deducting the processing fee and return shipping cost. This process might take up to 3-4 weeks after we received the films.

If your film roll is blank and doesn’t produce any images, the order amount will be refunded after deducting the development fee.

No, it is not possible. This service offers a one-stop process from development to digitization.

You can order development (image digitization) for any number of films, but each order can include a maximum of 8 films. If you have more than 8 films, you’ll need to place multiple separate orders.

Shipping fees and box charges are not included in the price. Shipping is extra, and the shipping box is not provided. Please prepare your own padded envelope or box.

Typically takes between 7 to 14 business days for image data and between 2 to 7 business days for physical prints after the image data was provided. Actual delivery times can vary based on factors like distance, destination, and the volume of mail being processed. You will receive a notification in the app when your images have been delivered. The time will only begin once your film is received. Processing and delivery times may increase during November and December.

No, you will not get your original film negatives back with your order. We provide you with physical prints as well as a digital set of your images. Negatives will be kept for 30 days after development, then properly destroyed in accordance with privacy rules.

You can download the image data for 60 days after it is delivered to the app. Please note that after this period, the image data will no longer be available.

The image files are provided in JPEG format.

The resolution for the scan and upload is 4096 x 2730 pixels.

A 4096 x 2730 pixel photo is suitable for printing as a 13.65 x 9.10 inch photo at 300 pixels per inch (PPI).

Regardless of the final output, image data for all exposed frames will be delivered. All photos will be printed regardless of the outcome.

Images from films shot with half-frame cameras will be scanned as “2 frames per 1 image.” Thus half the resolution.

Panorama images are scanned as 35mm full frame (4096 x 2730 pixels).

Full panoramas (panoramic images spanning two frames combined into one) are not supported by this service.

Yes, you can select multiple images or save them all at once.

We provide a wide variety of payment methods, including major credit and debit cards like Visa, Mastercard, and American Express. We also support accelerated checkout options such as Shop Pay, Apple Pay, and Google Pay for a faster and smoother transaction experience.

No, you cannot specify the delivery date.

The registered email address may be incorrect, or emails may not be sent or received properly due to your spam filter settings. Please check your settings first. If you still did not receive an order confirmation email or other emails, please contact us for assistance. Navigate to the "My page" menu in the app and select "Contact us".

We do not have a cancellation policy, so once an order has been placed, it cannot be changed or canceled. Please ensure all order details are correct before completing your purchase.

The physical print size is 4x6 Inch.

All film rolls in your order must be mailed in one package using the shipping label provided (Up to 8 rolls). Do not send items separately, as only one label will be issued per order. If the number of film rolls we received does not match your order, our customer service team will contact you to adjust the billing amount.

Yes, membership registration for Fujifilm Printlife is required to use the app, and the registration is completely free. You can login without registration again if you have a Printlife website account.

Please confirm that you are entering the correct username and password. If you continue to experience issues logging in, contact us for further assistance with your login. Navigate to the "My page" menu in the app and select "Contact us".

The registered email address may be incorrect, or emails may not be sent or received properly due to your spam filter or email security settings. Please check your settings first. If you are still unable to receive the password reset email after verifying your settings, please contact us for assistance. Navigate to the "My page" menu in the app and select "Contact us".

It is not possible to import image data later for images developed via in-store orders. Only image data from development orders placed through this app can be received.

You can view each development (digitization) only once.

Deleted photos can be restored from “Deleted photos” on your My page. Photos that have been “permanently deleted” cannot be restored.

When you change your smartphone, you can transfer image data, albums, photo movies, and other data by following these steps including operations on your previous device:

1. On your old smartphone, go to the “My page" screen and select “Transfer data”.
2. Follow the instructions on the “Back up data" screen to back up your current data.
3. After switching to your new smartphone, install and launch the “QuickSnap+” app.
4. On the “My page" screen, select “Transfer data”.
5. Follow the instructions on the “Restore data” screen to restore the backed-up data.

The app is free to use. However, data communication charges apply and are borne by the customer. Please note that digitization orders for exposed films must be placed separately within the app.

The app is not supported on tablets.

When the app is deleted, all ordered image data, albums, photo movies, and other in-app data will also be deleted and cannot be recovered. Please be careful. To continue using the app while keeping your data on device changes or reinstallation, you must transfer your data before deleting the app by following:

1. Before deleting the app, on the “My page" screen select “Transfer data”.
2. Follow instructions on the “Back up data" screen to back up your data.
3. On your new device, install and launch the “QuickSnap+” app.
4. On the “My page" screen, select “Transfer data”.
5. Follow the instructions on the “Restore data” screen to restore your backed-up data.

Only the account that placed the order can download the image data within the app. “My film” cannot be shared between users within the app. If you want to share received image data, please use the iPhone/Android sharing feature or save the images to your phone’s photo folder and share via SNS or email on your own.

This app does not support use on multiple devices. If you use multiple devices, please consolidate your data on one device by using the “Transfer data” function in “My page":

1. Select “Transfer data” on the “My page" screen.
2. Follow instructions on the “Back up data" screen to back up your data.
3. On the device you want to consolidate data to, launch the “QuickSnap+” app.
4. Select “Transfer data” on the “My page" screen.
5. Follow instructions on the “Restore data” screen to restore the backup.

Please note that one account cannot be shared by multiple people.

If you uninstall the app after placing an order, you will no longer be able to ship your film or receive the developed image data. Please ensure you keep the app installed.

If you uninstall the app, all images and other data, such as photo movies stored within the app, will be deleted. Please avoid uninstalling the app. If you are switching devices, please use the “Transfer data” feature available in "My page".

If you experience any errors while using the app, try restarting the app or your device in a stable network environment. If the issue persists, please contact us via the menu in "My page" screen without uninstalling the app.